Last Thursday, VMA GROUP hosted a Meet the Author session in collaboration with the NNC Network, featuring Zanne Gaynor and Kathryn Alevizos, authors of ‘Is that clear?: Effective communication in a multilingual world’. The session encouraged reflection on communication styles with non-native English colleagues. Here are some key takeaways from the event.
Understanding the Book
‘Is that clear?…’ is a guide for native English speakers to improve communication with non-native colleagues. Written by language specialists, the book is divided into three sections: ‘Adapting your language’, ‘Inclusive not exclusive’, and ‘Last but not least’. It offers practical tips for effective communication in a multilingual environment.
Effective Communication Techniques
Slow Down and Pause
When a non-native English speaker asks, “What did you say?” the instinct might be to speak louder or slower. Instead, consider pausing to allow them time to process the information. Native English speakers typically speak around 180 words per minute, which can be overwhelming for non-native listeners. Demonstrating verbal punctuation through pauses can significantly aid understanding.
Inclusivity in Conversations
Zanne and Kathryn emphasized the importance of inclusive conversations. Non-native speakers may struggle in fast-paced discussions, especially in virtual settings. It’s crucial to allow them time to follow and contribute to conversations. Recognizing that English is just one of many varieties can help create a more inclusive environment.
The Impact of Accents and Cultural References
With over 45 accents in the UK, accent variation can complicate communication. Accents often carry cultural connotations, which non-native speakers may find challenging to navigate. Additionally, idiomatic expressions and cultural references can make conversations unnecessarily complex. Simplifying language can help convey messages more clearly.
Final Thoughts and Recommendations
As a native English speaker, the book prompted me to reflect on my communication style. Kathryn and Zanne were engaging speakers, and I highly recommend their book to anyone working with a multilingual team. ‘Is that clear?…’ was shortlisted for the 2020 Business Book Awards and is available for purchase online. For more insights and networking opportunities, follow VMA GROUP on LinkedIn and visit their website.
VMA GROUP is a leading recruitment and executive search specialist, supporting the communications, marketing, digital, and change communities. With offices in the UK and Europe, they offer expert consultancy services globally. Committed to equal opportunities, VMA GROUP is an Inclusive+ Recruiter.
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