​I’ve partnered with a client in the transport sector on the lookout for an Communications Officer - Customer Experience. In this role, you will be a key member in the delivery of external facing communications to increase engagement and enhance customer satisfaction. You will be working to bring new ideas into action as well as creating content for existing campaigns and channels. You will need to be on site in Poplar 3 days a week. This role is full-time and permanent.

Responsibilities:

• Leading on customer experience communications, advising and partnering with the Customer team to deliver external communications in support of engagement activities.

• Lead on photography and filming activities for the business and the liaison for external stakeholder filming.

• Responsible for storing press and digital coverage as well as some stakeholder liaison.

• Design, manage and distribute service or other campaign materials, including closure / disruption communications, and updating and monitoring online communications.

What we’re looking for:

• An understanding of gathering and using insights to understand passenger perceptions and their requirement for information, contributing to an excellent customer experience.

• Proficiency with Adobe Creative Suite including Photoshop, InDesign, and Illustrator.

• Ability to adapt communications for different audiences and channels.

• Excellent written, presentation and interpersonal skills.

If you are passionate about ensuring a great customer experience and creating engaging content then we want to hear from you – please submit your CV today!