Loyalty Manager

Great opportunity for an experienced Loyalty Manager ideally with retail experience, to join leading UK retailer on a permanent basis.

The successful candidate will response for rolling out campaign plans and loyalty activations that contribute to incremental revenue and enhance customer experience.

Must be available to start within 1 month

Based in Brighton - Hybrid working – 2 days in office, 3 from home

Roles & responsibilities:

Assist in achieving loyalty programme revenue targets through well-executed campaigns and strategic support.
Plan and coordinate loyalty promotions including events, discounts, product pushes, and sampling initiatives
Lead the coordination of campaign delivery across CRM, Digital Marketing, and E-Commerce teams to ensure smooth execution.
Collaborate with the wider marketing team to produce emails, SMS, social content, digital assets, and retail merchandising.
Work with Retail teams to maintain up-to-date training materials and communications, keeping frontline staff informed on loyalty programme developments.
Compile and share reports on loyalty programme performance with internal stakeholders, ensuring transparency and insight-led decisions.
Support the transition to a new loyalty tech platform, helping to shape the strategy for optimisation and relaunch.

Skills & experience:

Ideally to have retail or consumer experience
Highly organised and comfortable working to deadlines
Ability to use data and insights to drive decision making
Excellent written and verbal communication skills
Collaborative mindset – happy working with cross-functional teams in a fast-paced environment
Strong stakeholder engagement skills
Experience in Klayvio & Talon. One desirable

In return, we offer a comprehensive benefits plan to help you meet your health and wellness, financial and lifestyle needs:

Competitive salary
Generous pension provision
Hybrid working arrangements
Wide range of other benefits
Professional development

If you have the experience and are interested in discussing further, please get in touch ASAP with your current CV: gcharles@vmagroup.com

Due to a high volume of applicants, we are unable to respond to everyone. We will get in touch if you are successful in your application.

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VMA GROUP is a leading international interim, contract, temporary and permanent recruitment and executive search specialist. We are specifically focused on providing support to the communications, marketing, digital and change communities.

Our specialist practice areas cover: communications, corporate communications, internal communications, change communications, PR, media relations, financial communications, CSR, public affairs, investor relations, marketing, brand, digital marketing and agency services.

We have a reputation for providing expert consultancy services and advice, supported by in-depth knowledge of the professions we recruit for. Our thought leadership and benchmarking studies have become go-to resources for the communications, marketing, digital and change industries, supporting planning and decision-making for organisations of all shapes and sizes.

In the UK, VMA GROUP has offices in London, Bristol and Manchester and in Europe, VMA GROUP has offices in Amsterdam and Brussels, but we work with organisations and individuals on a global basis.

VMA GROUP is committed to equal opportunities and is an Inclusive+ Recruiter.